Privacy & cookies.
Read how we use and protect the information you share with LPC.
Who handles your information
London Property Compliance is a trading name of Urban Property Compliance. Contact info@lpcuk.uk or call 0330 059 0555 with a privacy request or a question about your information.
Enquiries, bookings and your account
We use the contact and property details you provide to respond to enquiries, prepare quotations, arrange services, process bookings and payments, provide reports and maintain business records. We share relevant job information with the professional appointed to your work. Please do not send tenant identity documents, passwords or unrelated sensitive information through public enquiry forms.
We retain operational records for as long as needed to deliver services and meet applicable accounting, legal and dispute-handling requirements. Contact us to discuss the retention of a particular record.
Service providers
Our hosting, Google Workspace email and private Google Drive backup services support operation of the site. Online card payments are handled through Stripe; use the secure checkout rather than sending card information in a message. The areas page may load a third-party map. External websites, Google review links and WhatsApp are subject to their own privacy terms.
Essential portal storage
Secure session cookies keep you signed in to the correct portal. Booking references and necessary form state help prevent duplicate submissions and preserve your booking flow. These are separate from advertising cookies.
Interaction measurement
We count booking, quotation, telephone and WhatsApp link clicks in daily totals to understand which parts of our public website are useful. These counts do not store your name, email, property address, full IP address, query strings or a unique visitor identifier. Daily click totals are retained for up to 90 days. They are interaction counts, not unique visitor counts. No Google Analytics or advertising tracker is loaded by this feature. Our server processes connection details for security and rate limiting, separately from these counts.
We respect your browser’s Do Not Track setting for this measurement. You can also change the choice below; only that preference is stored in this browser.
Optional certificate reminders
In your customer portal you may choose a certificate or review date and explicitly ask for an email reminder. This is separate from marketing. You can stop or delete a reminder on the Certificates page. A message already handed to the email provider cannot be recalled.
Customer feedback and case studies
We publish customer feedback and completed-work summaries only after permission and accuracy have been confirmed. Public case studies use general areas rather than full property addresses. Contact us if you wish to query or withdraw publication permission.
Your rights and questions
You may ask about access, correction, deletion, restriction, objection or portability where these rights apply, and withdraw optional reminder permission. We may need to verify your identity and retain records where there is an applicable legal reason. You can also raise a concern with the Information Commissioner’s Office.
Updated 20 October 2026.
Optional lead-source answer and social embeds
If you choose to tell us how you found LPC on a booking or enquiry form, that answer is stored with the request and used to report its quotation, booking and payment outcome. This does not subscribe you to marketing or use a visitor tracking cookie. You may leave the answer blank.
The homepage Instagram preview loads from Instagram when you scroll to that section, or choose its load button. Instagram may receive your IP address and browser information and apply its own cookies and privacy terms. You can also use the direct profile link.