Complaints

Tell us what happened

Email info@lpcuk.uk or call 0330 059 0555 with your booking reference, the property, your concern and the outcome you seek. We will confirm receipt, investigate with the relevant person and explain our response and next steps. Let us know if you need an accessible way to contact us. Ask for a further review if you are dissatisfied. Your statutory rights remain unaffected.

Policy version 2026-10-27-v1. Keep a copy for your records.